Returns & Refunds
This policy explains how returns, refunds, and order cancellations are handled for orders placed with HoneyMeds.
Introduction
This Returns & Refunds Policy (the "Policy") explains when orders placed through the HoneyMeds website may be returned, cancelled, or refunded, and how to submit a request. It applies to one-time purchases and Subscribe & Save orders, including refill orders created from a subscription.
This Policy forms part of our Terms & Conditions. Where this Policy and the Terms & Conditions address the same subject, this Policy applies to returns, refunds, and cancellations.
Return Eligibility
Because the products available through HoneyMeds are healthcare products dispensed for an individual patient, returns are limited by law, pharmacy regulations, and product safety requirements.
Prescription Medications and Healthcare Products
Prescription medications are dispensed by a pharmacy only after an appropriately licensed healthcare provider has authorized treatment. Once a prescription medication has been dispensed and shipped, it generally cannot be returned to inventory or resold.
Non-Returnable Items
Refund Eligibility
A refund may be considered in the circumstances described in this Policy, such as an order that is cancelled before fulfillment or an order that arrives damaged, defective, or incorrect.
Order Cancellations
Whether an order can be changed or cancelled depends on its status at the time of the request. You can view the current status of each order from the My Orders and Order Details pages of your account.
An order that has already been dispensed by the pharmacy or shipped may not be eligible for cancellation.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Do not use a product that appears damaged, tampered with, or incorrect.
When contacting us, please include your order number, a description of the issue, and photographs of the product and packaging where possible.
Refund Request Process
To request a cancellation, return, or refund, contact us using the details in the Contact Information section and provide:
- Your full name and the email address associated with your account.
- Your order number, shown on the My Orders and Order Details pages.
- The product or products concerned.
- The reason for your request and any supporting photographs.
We will review your request and respond with the outcome and any next steps. Submitting a request does not guarantee that a return or refund will be approved.
Refund Processing and Payment Methods
Approved refunds are issued to the original payment method used for the order, unless otherwise required by law.
Subscription Orders and Recurring Payments
Subscribe & Save orders are billed monthly, and a new refill order is created approximately every 30 days while your subscription is active.
You may cancel an active subscription at any time from the Order Details page of your account. Cancellation stops future refills. It does not cancel, return, or refund orders that have already been created, including refill orders.
A refill order that has already been created may be handled as an order cancellation or refund request under this Policy.
Shipping and Delivery Issues
Please make sure your shipping address is accurate and complete before placing an order. If you believe your order is lost or delayed, contact us with your order number.
Exceptions and Special Circumstances
We may make exceptions to this Policy where required by applicable law or in other circumstances at our discretion. Any exception made in one instance does not create an obligation to make the same exception in the future.
Nothing in this Policy limits any rights you may have under applicable consumer protection law.
Changes to This Policy
We may update this Policy from time to time. The updated version will be posted on this page and will apply to orders placed after it is posted, unless otherwise stated.
Contact Information
To submit a request or ask a question about this Policy, please contact us: